Privacy policy

1. Who is responsible

kiddolearns is operated by Provenli Solutions, at 004, Behind Markaz Masjid, Rehmat Nagar, Sonapali, Sambalpur 768001, Odisha, India. For support or privacy requests, email hello.kiddolearns@gmail.com. Our grievance officer is Mariyam Faruqui, reachable at hello.kiddolearns@gmail.com.

2. Information we use

To take and fulfil an order, we use your email address and order details such as the products, amount, payment status and delivery status. Razorpay handles checkout information, including your name and payment details. Card and UPI details are processed by Razorpay and are never stored by us. We may receive contact information needed to match a confirmed payment to your order.

Basic technical information needed to operate and protect the website may be processed by our hosting provider. Optional analytics and advertising information is used only when you accept the relevant cookies and settings are enabled.

3. Why we use information

We use order information to create and manage orders, confirm payment, email your download link, provide support, prevent misuse and meet accounting or legal obligations. If you consent to optional cookies, analytics help us understand site use and advertising measurement.

4. Services we use

We use Razorpay for payments, Resend for transactional email, Netlify for hosting, private file storage and order records, and Neon for our product database. Google Analytics and Meta analytics or advertising tools are used only if enabled and you give the relevant consent. These service providers handle information under their own terms and privacy practices.

5. Cookies and choices

Essential site functions do not depend on optional analytics consent. Google Analytics and Meta tools are loaded only after you accept the relevant cookie category. You can reject optional categories or change your choice using Cookie settings in the site footer.

6. Retention and your requests

We keep order records for as long as required for accounting, legal, security and support purposes. We keep other information only as needed for the purpose it was collected, subject to applicable requirements. Under applicable Indian law, you may request access to or correction or deletion of your personal information, subject to legal retention requirements. Send a request to our grievance officer at hello.kiddolearns@gmail.com.

7. Children and policy changes

Our products are for children, but purchases are made by parents or guardians. We do not knowingly collect personal information directly from children. If you believe a child has sent us personal information, contact us so we can review it. We may update this policy from time to time and will post the current version here.